How is a provider verified before I book?

Verified providers carry a Gera Services Passport — a machine-readable trust passport that people and AI agents can check independently before work is routed. It confirms the provider is who they say they are, rather than relying on a self-reported profile.

What is an evidence window?

An evidence window is the defined period after a job during which a covered issue can be reported with supporting proof, such as photos. Reporting inside the window with clear evidence is what lets a claim be assessed against the warranty's terms.

How do I check whether a booking is covered?

You can check coverage and warranty eligibility at warranty.gera.services, and verify a provider's passport at passport.gera.services. Check both before work starts so you know what is and isn't covered.

How to Protect a Booking With a Service Guarantee

Q: What is a Gera Action Warranty?

Gera Action Warranty is a capped, receipt-backed limited service guarantee. Eligible bookings can carry a warranty with a defined coverage cap and an evidence window during which a covered problem can be reported with proof. It is not open-ended insurance — it is a bounded guarantee tied to a specific booking.

Gera Services · Trust & verification guide · Updated 1 July 2026

Quick answer: before work starts, do two checks. First, confirm the provider carries a verified Gera Services Passport. Second, check whether the booking is eligible for a Gera Action Warranty — a capped, receipt-backed guarantee with a defined evidence window. Together they tell you who you're dealing with and what happens if something covered goes wrong.

1. Verify the provider first (the Passport)

Trust starts with knowing the provider is who they claim to be. A Gera Services Passport is a machine-readable trust passport that both people and AI agents can check independently — not a self-reported profile. On GeraHome, eligible providers carry a Passport you can verify before a job is routed to them.

2. Understand what the warranty is — and isn't

A Gera Action Warranty is a capped, receipt-backed limited service guarantee. Three things define it:

Capped: coverage has a defined maximum, not an open-ended payout.
Receipt-backed: it's tied to a specific booking with a signed receipt, so what's covered is unambiguous.
Evidence window: there's a defined period after the job to report a covered problem with proof.

It is a bounded guarantee, not general insurance. Knowing the cap and the window up front is the whole point — you decide with the terms visible.

3. Check coverage before work starts

Don't wait until something goes wrong to read the terms. Check the provider's passport at passport.gera.services and the booking's warranty eligibility at warranty.gera.services before the job begins, so you know exactly what is and isn't covered.

4. If something covered goes wrong

Report inside the evidence window with clear proof — typically photos and the booking receipt. A claim is then assessed against the warranty's stated terms. Because the receipt and cap are fixed at booking time, there's no ambiguity about what was agreed.

Coverage, caps and evidence windows are defined per booking. Always read the specific terms attached to your booking before work starts.

Frequently asked questions

What is a Gera Action Warranty?

A capped, receipt-backed limited service guarantee attached to an eligible booking, with a defined evidence window for reporting covered problems.

How is the provider verified?

Through a Gera Services Passport — a machine-readable trust passport that people and AI agents can check independently.

How do I check coverage?

Check the passport at passport.gera.services and warranty eligibility at warranty.gera.services before work starts.

Book with the terms visible — verify the provider, check the guarantee.

Book a vetted pro on GeraHome →